Delivery and Returns Policy

1. Delivery Terms

  1. After the payment for your ordered product is confirmed, the product will be sent to your address via our contracted cargo company within 3 business days at the latest.

  2. For out-of-stock items or products brought in upon special request, delivery times may vary; in such cases, you will be informed via email or phone.

  3. Delivery time may vary between 1 to 3 business days, depending on the cargo company's workload and the distance of the delivery address.

  4. If payment is not completed via EFT or wire transfer within 5 business days from the order date, the order will be automatically canceled.

  5. All shipments are made by our contracted cargo company. If any damage or crushing is detected on the package upon receipt of the product, a "damage assessment report" must be issued by the cargo officer.

2. Return Conditions

2.1 Right of Withdrawal

  1. In accordance with the Consumer Protection Law No. 6502 and the Distance Sales Regulations, customers have the right to return products purchased within 14 days from the delivery date without providing any reason.

  2. If you wish to exercise your right of withdrawal, it is sufficient to send an email to info@thecamelrecords.com within the specified period, or to create a return request through your Shopify account.

  3. The product must be returned complete with its original packaging, accessories, invoice, and any gift items, if applicable.

  4. Unless otherwise stated, shipping costs for returns under the right of withdrawal are covered by the customer.

  5. After the return request is approved, the refund for the returned product will be processed using the same payment method within 10 business days at the latest.

2.2 Defective Product (Damaged or Faulty Product)

  1. If the product arrives defective, damaged, incomplete, or does not meet the specified characteristics, you can request a return within 14 days of delivery.

  2. In this case, the shipping fee will be covered by Camel Records.

  3. Before accepting the product, a damage assessment report must be obtained from the cargo company.

  4. In case of a defective product, the customer has the choice of replacement with a new item or a refund.

3. Situations Where Returns Are Not Accepted

Returns are not accepted in the following situations:

  • Products with damaged original packaging, removed tags, or those that have lost their resalable condition,

  • Special order or personalized imported products,

  • Products that are not suitable for return due to hygiene reasons,

  • Used products, or products with deformation, scratches, stains, or damage caused by other users.

4. Return Process

  1. After the return request is approved, the product must be handed over to the cargo company with its original box and invoice.

  2. The cargo tracking number must be communicated to +905375048522.

  3. After the product's compliance with return conditions is verified, refunds for approved returns will be processed through the same payment method.

5. Contact

For any return, exchange, or delivery questions:
Camel Records (Koray Özer Sole Proprietorship)
Address: Ali Dede Sokak No: 35/20, Aşağı Ayrancı, Çankaya / Ankara
Email: info@thecamelrecords.com
Web: www.thecamelrecords.com